Returns, Refunds & Exchanges

We want you to be happy with your order. If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery so we can help make it right.

Because many of our products are made to order or personalized, return and exchange eligibility may vary depending on the product and the reason for the request.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, misprinted, or you receive the wrong product, please contact us with:

• Your order number
• A brief description of the issue
• Clear photos showing the product and the problem

Once we review your request, we’ll offer an appropriate solution, which may include a replacement or refund at no additional cost.

If the issue is confirmed to be our error, you will not be responsible for return shipping.

Returns for Non-Personalized Items

Eligible non-personalized items may be returned within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Returned with its original packaging where applicable
• Free from damage caused after delivery

Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.

Personalized & Made-to-Order Items

Personalized products and certain made-to-order items are created specifically for you. Because of this, they generally cannot be returned or exchanged because of a change of mind, incorrect personalization submitted by the customer, or ordering the wrong option.

However, if a personalized or made-to-order item arrives damaged, defective, or different from the details submitted with your order, please contact us and we’ll help resolve the issue.

Please carefully review all names, dates, photos, text, sizes, designs, and other personalization details before placing your order.

Exchanges

If you would like to exchange an eligible non-personalized item, please contact us within 30 days of delivery.

Exchange availability depends on the product and replacement option requested.

For personalized and made-to-order products, exchanges are generally only available when there is a defect, damage, or an error on our part.

Return Shipping

If your item is damaged, defective, incorrect, or there was an error on our part, we will cover the cost of the approved return when a return is required.

For eligible returns requested for other reasons, return shipping costs may be the responsibility of the customer.

Please contact us before returning your order so we can provide the correct return instructions.

Refunds

Once your return or refund request has been reviewed and approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

Original shipping charges may not be refundable unless the return is due to a damaged, defective, incorrect item, or an error on our part.

Cancellations & Order Changes

Please contact us within 12 hours of placing your order if you need to cancel your order or make a change.

Because many of our products are made to order, production may begin shortly after your order is placed. Once your order has entered production, we may no longer be able to cancel it or make changes.

If your cancellation is approved before production begins, your payment will be refunded to the original payment method.

Items That Cannot Be Returned

Unless the item arrives damaged, defective, incorrect, or there was an error on our part, we generally cannot accept returns for:

• Personalized or customized products
• Made-to-order products that are not eligible for change-of-mind returns
• Items that have been used, damaged, or altered after delivery
• Items returned without prior authorization
• Items outside the applicable return period

How to Request a Return, Replacement or Refund

Please contact us through our Contact Us page and include your order number, reason for your request, and photos if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide the appropriate next steps.